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Family Support

The family support team at Mercy Hospice provide counselling, social work, spiritual and cultural support for patients, their families/whanau and caregivers.

You can be referred from the community or in-patient nursing teams or ask for these services yourself.

Our Family Support Team provide:

  • Counselling and Bereavement support
  • Social work services
  • Spiritual support
  • Maori and Pacific cultural support
  • Chinese support

Our counsellors help patients and family members with the transition to palliative care. They also offer bereavement support for as long as it is needed.

Our Hospice social workers provide:

  • Information about community resources
  • Advocacy with large systems like WINZ, ACC and CYF
  • Guidance with future care options at home or in residential care

Our Kaiatawhai provides Maori cultural guidance and spiritual support. He meets with Maori whanau in the in-patient unit and in the community.

Our Spiritual Support Coordinator provides support and assistance with spiritual / religious issues.

Our Pacific cultural liaison works with patients and families on an on-call basis.

Our Chinese Cultural Liaison provides cultural advice and meets with patients and families in our service.

Volunteers from other cultures are also available to assist patients and families.

If you would like more information regarding our Family Support Services or wish to speak to someone from this team please contact

Bereavement support is also available from Auckland's Grief Centre.

Manaaki Programme

Mercy Hospice Auckland is committed to providing educational resources to patients, families and caregivers. Families and friends caring for someone with a Life limiting illness often find themselves with limited information and little knowledge of how to carry out the many tasks required of them to keep their family member safe and comfortable.

The Manaaki Programme offers information and support to patients and families/caregivers to assist them to manage at home. It provides opportunities to meet and socialise with others in similar situations.

The programme is free to all patients of Mercy Hospice and their families/caregivers.

The Manaaki programme runs in 12 weekly blocks and is repeated throughout the year. It is possible to join the programme at any point. Lunch is provided at each session free of charge.

For further information please contact the Manaaki Programme Coordinator on 361 5966

Candle Lighting

A Candle Lighting service in the chapel of Mercy Hospice Auckland, every Thursday at Midday.

Mercy Hospice Auckland
61 College Hill


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