Kounga
We welcome feedback from patients, whānau and consumers to help us continually evaluate and improve our services. We listen through surveys, consumer participation in co-design initiatives, and consumer advisory members commentary in our Clinical Governance Group.
Your feedback helps us improve. Please use the link below to share a compliment, concern or complaint. We are committed to listening and learning so we can provide the best possible care for patients and whānau, both in our Inpatient Unit and in the community.
Any concerns or complaints you share with us will be treated confidentially and managed by our Quality service, which will respond directly to you. We will acknowledge complaints within five working days of receiving it, and report back to you within ten working days following acknowledgement.
Nationwide Health and Disability Advocacy Service
The Nationwide Health and Disability Advocacy Service is a free, independent service offering support to people who may need help to make or write a complaint about a health and disability service.
Health and Disability Commissioner (HDC)
The HDC promotes and protects the rights of consumers as set out in the Code of Health and Disability Services Consumers’ Rights.