The phenomenal response of the New Zealand people have set the scene for a return to Level 2 at midnight 17 February 2021.

Our Mercy team have shown their resilience and their ability to work differently to provide excellent care in this extremely stressful, changing Covid-19 environment. We were successful when the virus first hit and we will be successful again.

However, as a result of the Alert Level 2 restrictions, Mercy Hospice does have several key changes to ensure the safety of our patients, families, staff and volunteers.

Please take a moment to read on to find out more or if you have specific enquiries feel free to contact us.

Mercy Hospice currently cares for 300 patients at any one time in your community and we could not do it without you. Thank you so much for everything you do, because every gift you donate, every hour you volunteer, every event you attend, every person who remembers us, makes a difference.

Our inpatient unit is open, as it has been throughout all the levels of this pandemic.

Visitor restrictions at Level 2 limit visitors to maximum of 2 visitors per patient at any one time, but these visitors can come and go freely. In the last hours of life special considerations for more visitors, to a total of three, would be considered.

Our community service is fully operational. Our community nurses will continue to be based at home for the remainder of the week, coming onsite when necessary. The nurses are available for telephone or video consultations and home visits.

Thank you to the wonderful team of 5 million working together, we are super excited for our retail shops to be back up and running at Level 2 from Thursday 18 February! Come and visit one of our shops across Auckland to grab some gorgeous steals!

Volunteers at Mercy Hospice would also be very welcome but we understand if you would prefer not to come back at Level 2. We will be very pleased to see you all return in the future!

Keen to join the volunteer team? We happily accept volunteer applications at all COVID-19 restriction levels.

Any scheduled events will be reviewed, monitored and cancelled accordingly if COVID-19 restrictions continue. Currently, all scheduled events are continuing as planned.

The Mercy Family Support Team will remain available to patients and their whānau, in our inpatient unit or in the community. The team will be working on-site or remotely from home  for the remainder of the week.