Compassionate Place of Care

Referring people to Mercy Hospice

Mercy Hospice welcomes referrals for people who live within the Auckland District Health Board area.

Medical Professionals

To refer a patient for community care. Please click here for a Mercy Hospice Referral Form.

What is hospice care?

Hospice care is support for people whose illness is life limiting.

Hospice care provides palliative care which seeks to help people maintain the best quality of life possible and support families and whānau where needed.

This care includes working alongside you and your family/whānau to:

  • provide relief from pain and other distressing symptoms
  • to meet your emotional, social, cultural and spiritual needs
  • help you live in a way that is important to you
  • it also offers a support system to help your family/whānau cope in their bereavement

Mercy Hospice is a specialist palliative care service that uses a team approach to provide care that reflects the values of dignity, compassion, respect and quality.

Community Hospice Care: Most Mercy Hospice patients are cared for in the community – this could be in their own home, a family member’s home, in a Rest Home or an Aged Care Private Hospital.

Inpatient Hospice Care: Mercy Hospice also has a 8-bed inpatient unit (IPU) that admits people for a short period of time for management of symptoms before returning home or for care in the last days of their life when care at home is no longer possible.

Who can refer to Mercy Hospice?

Any healthcare professional can refer members of the public to us. Your referrer could be your:
– Family doctor (General Practitioner or GP)
– Registered nurse
– Medical specialist

To start the process, ask your preferred medical professional to complete a Referral Form on your behalf.

What happens once you have been referred?

If you have been referred for community palliative care, a community nurse will call you and make an appointment to visit you and introduce our service.

If you have been referred for our Inpatient Unit, a nurse will help you or your family make the arrangements.

Our Patients

Most Mercy Hospice patients receive specialist palliative care in their own environment — whether that be at home, in a rest home or in hospital level care — and will never need to be admitted to our Inpatient Unit.

Hospice Care at Home

The Mercy Hospice team visit patients, their families, and carers, in their homes. The hospice community team is led by clinical nurse specialists, with support from our Specialist Palliative Care doctors and other members of the team.

Hospice Care in Our Inpatient Unit

Patients in our Inpatient Unit, and their family and friends, are cared for by a team of specialist palliative care doctors and nurses.

Our Doctors and Nurses

Meet our team of specialist doctors and nurses.

Frequently Asked Questions

Got a question? Get your answer
Curious about Mercy Hospice Care?

Contact Us

Want to know more? Have any queries? Please reach out to us.