QUALITY

Kounga

Through service, advocacy and education, Mercy Hospice is committed to ensuring that all those in our community needing palliative care, receive it with the utmost professional skill and respect.

For us, quality sits as one of our six core values and means that every team at Mercy Hospice is committed to improving the quality of services and care that we provide to ensure the very best outcomes for our patients.

Our integrated Clinical Governance and Quality framework provides a robust system of continual evaluation, review, and improvement to the care we provide to our patients and the wider community.

Feedback Form

Here at Mercy Hospice we value feedback from patients and their whānau to help us improve the care we deliver. Please complete the form below if you have any compliments, suggestions, or complaints.

Full Name (required)

Email Address (required)

Phone Number

Comments/Notes

Thank you for taking the time to let us know how we are doing.

What happens next?

We will acknowledge complaints within five working days of receiving it, and report back to you within ten working days following acknowledgement.

If you prefer, a meeting can be arranged to go through your concerns, what we have discovered, and talk about how we can improve.

All complaints are taken seriously and help us to improve the quality of service we deliver.

Need support?

Nationwide Health and Disability Advocacy Service:

The Nationwide Health and Disability Advocacy Service is a free, independent service offering support to people who have a complaint about a health and disability service.

Phone: 0800 55 50 50

Email: [email protected]

Website: www.advocacy.hdc.org.nz

Health and Disability Commissioner (HDC):

The HDC promotes and protects the rights of consumers as set out in the Code of Health and Disability Services Consumers’ Rights.

Phone: 0800 11 22 33

Email: [email protected]

Website: www.hdc.org.nz